What would you do after conferencing all day?
Well we met Abby Cheesman, Katrina Kibben and Dawn Burke in a bar, grabbed some drinks and set up the mics to talk about SHRM Talent, the industry and the WTF moments we deal with everyday in the Recruiting Industry.
Sponsored by Jobcase -- when you're sick of PAYING for clicks and just need PEOPLE!
PODCAST TRANSCRIPTION sponsored by:
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Intro: When we were at SHRM Talent in Nashville, we found a bar, some rowdy friends and some microphones. Check it out.
Announcer: Hide your kids. Lock your doors. You're listening to HR's most dangerous podcast. Chad Sowash and Joel Cheesman are here to punch the recruiting industry right where it hurts. Complete with breaking news, brash opinions and loads of snark. Buckle up, boys and girls. It's time for the Chad and Cheese Podcast.
Joel: Welcome to the post-show, all nickname edition of the Chad and Cheese podcast. I'm Joel Cheeseman.
Chad: I'm Chad Sowash.
Joel: And we're gonna go around the table. Introduce everyone. This is sort of a star-studded cast of drinkers that we have at the table.
Chad: At this bar.
Joel: Reliving the days events and we thought it'd be fun to turn on the mics. And just talk about takeaways, highlights and whatnot. So, I'm going to start with the other Cheeseman at the table.
Chad: You're so biased.
Joel: I am. Abby introduce yourself for those who don't know and what you do and then pass the mic to Kibbles over here.
Abby: My name is Abby Cheeseman. No relation to Joel Cheeseman, although [crosstalk 00:01:17]
Joel: Thank god.[crosstalk 00:01:18]
Abby: I'm trying to crash his family reunion this summer and he's not having it.
Joel: She's showing up.
Katrina: It has to happen.
Abby: I'm comin'. We're all comin'.
Chad: You should.
Katrina: You are a Cheeseman. [crosstalk 00:01:25]
Joel: All Cheeseman are welcome. If you're out there listening. This is like a version of I am Legend. Cheesemans, if you're out there. [crosstalk 00:01:25]
Abby: So, calling Cheesmans. [crosstalk 00:01:25]
Katrina: Are there a lot of Cheesmans?[crosstalk 00:01:25]
Joel: Show up to the family reunion.
Abby: We think so. Indiana 2019.
Abby: I'm Abby Cheesman, I'm co-founder at Skill Scout, where we make awesome workplace videos.
Chad: Awesome workpace videos. Place.
Katrina: I think they're better than awesome. But yeah, I'll give it to you.
Katrina: So, I'm Katrina Kibben, I'm the founder and CEO of Three Ears Media and I accidentally told Joel Cheesman my high school nickname, so now that's why he just announced me as Kibbles.
Abby: You're Kibbles?[crosstalk 00:02:06]
Chad: Kibbles. [crosstalk 00:02:06]
Joel: Kibbles. [crosstalk 00:02:06]
Katrina: That was my very unfortunate high school nickname.
Abby: Hey, I would lean into the pain. Lean into the pain.
Chad: Start using it yourself, then other people won't.
Joel: Yeah, that's what I'm thinking.
Abby: I like it.
Dawn: Hi, I'm Dawn Burke. My nickname is Bits.
Joel: It is now, anyway.
Katrina: Well, I'm Kibble and she's Bits. Kibble and Bits, baby.
Joel: I actually like that, yes.
Dawn: Yeah, you know. Kibbles and Bits. So many thoughts, so little time. No, I'm Dawn Burke. I am the founder of Dawn Burke HR. HR consultancy, really help people understand the modern worker. How do we create recruiting and retention strategies for those folks? And also, of work with Katrina Kibben over at Three Ears Media.
Joel: The Kibbles over there. Three Ears Media.
Dawn: Oh my god. That totally works. You are Kibbles from now on, lady. Yeah, so that's what we do.
Joel: Dawn, let’s start with you. You presented and you've done the Smart Stage. So, what was your topic of interest?
Dawn: Well, I'll tell you what's really interesting. First of all, there's one person who's thrilled that I spoke here today. And that's my mother because now somebody's called me smart. She's been waiting for that for a very long time.
Chad: Wait a minute, we were...
Joel: Were you not hugged enough as a child?[ Like were you not called smart by your parents?
Chad: We were also on the Smart Stage and I think that's stretching things.
Joel: It was the ironic stage. The irony. The thick irony stage.
Dawn: The Smart Stage. I might call it the Smart-ish Stage.
Chad: We might go with that. The Smart Ass Stage.
Joel: That's good. I like that.
Dawn: Actually, let’s do a little set. I'm brilliant. I made a 24 on my ACT. Thank you, very much.
Abby: I don't remember what I made.
Dawn: So, anyway. So, I spoke on two things. I did the really sexy topic yesterday, and this was a general session, on pay transparency. People wanted to smoke a cigarette when they were done. It actually was really well received, and I'll tell you why. Pay transparency right now is- it's time has come. But the thing that I focus on, isn't just so much about what you need to do or why you should be transparent, but why is that relating to a good business practice with modern workers. That is a big piece to transparency, whether it's with pay, or anything else, it's a huge component to helping modern workers of all generations stay engaged. Feel like there's secrets not being kept from them.
Joel: Can you really deny it now, like if you do a job search on Google for jobs, they pull Glass Door data, they pull Zip Recruiter data, they pull Pay Scale data, for what a typical salary is for that job. So, aren't you just better off as an employer by revealing what the salary is instead of relying on third parties.
Chad: Just suck it up.
Dawn: One thousand percent. And that's what a lot of people still aren't getting. People know anyway. People know anyway. Get ahead of the pay narrative. Lets not let other people do that.
Chad: Well, I think bad optics in some cases, right, because they know that they're fucking people. I mean, so optics wise, they're like, we better get our shit together before we actually go transparent.
Katrina: I think what you did so well, I attended Dawn's session, and I think, and this is not kissing her ass cause she's the Bits, but
Joel: Totally kissing her ass.
Dawn: I'm the Bits.
Katrina: I think it's because she talks about why they're so scared in the first place. Right, we don't do it because we're scared as hell that someone's gonna find out that they aren't making as much as the person sitting next to them, and they're gonna get pissed and they're gonna quit. That's why you don't tell 'em. Straight up.
Dawn: Oh, we're talking about the internal employees. More than the candidates.
Katrina: Exactly. And so, from my perspective it's like, if they can address why they're scared in the first place, then they can actually do something. But if you don't talk about that, then you can't even get to the fixing part.
Joel: Cause what employers will tell you is they don't want to give a negotiating chip away, but no, its that they don't want the internal employees to get the pitchforks out and demand raises.
Chad: Oh, yeah!
Chad: And then the 75 or 79 cents on the dollar issue comes up as well, which is another reason why transparency is really sucks for these companies, because if you hire somebody in, even a few dollars lower at the ground level as they grow through the company and everybody gets these same percentage increases, it just widens. So, that pay gap widens.
Katrina: And one of the people in the audience asked Dawn that question. Why did you stay at a company for ten years if you knew you could make money somewhere else. And you know what she said? She looked them dead in the eye and she goes, "I was stupid."
Joel: Was this from the Smart Stage?
Dawn: No. That was from the general session, but that would have been good for the Smart Ass stage as you said.
Dawn: Well, and what also was a really interesting thing that I saw in the research is that, I think, this might have been a Career Builder survey, I'm not exactly sure, so don't quote me on that. But they did a survey last year that said that 56% of the respondents, the employers, said that they absolutely always offer a lower salary than they're willing to pay because they expect to negotiate. That's normal. That's not a big shocker. But the thing that was interesting was that 54% of the candidates that responded to this said that they never had any intention of negotiating. They don't, because they don't know how, because they're scared to, they hate it, or they're afraid they're going to come across as greedy.
Chad: And not get the job.
Dawn: Or not get the job. And so there's a disconnect there, where it's like, let's not play the game anymore.
Joel: It's like buying a car.
Dawn: It's just like buying a car. That's why we buy cars online now.
Chad: Which is the worst thing ever.
Joel: The podcast?
Chad: The podcast on buying cars, yes.
Joel: That is the worst podcast ever.
Dawn: So, yeah. That's what I talked about. But we really talked about, how does this translate into the a better engaging practice across the board as far as transparency in general. I find a lot of employers want to do better with pay transparency. They don't know how to start with that internal piece. They don't know how to start with how do we explain to people why there's been this change and they've got to figure that out and they need to be honest about it.
Katrina: Because you just said, money and transparency in the same sense and if that doesn't make an HR person crap their pants, I don't know what will.
Dawn: After the Nashville Hot Chicken especially.
Chad: Bias. They throw bias in there, and then they're really fucking everything up.
Dawn: And I know we've got lots of other things to talk about, I know - I'm totally hogging this mic - but you talked about the pay differential, one thing that really surprised me, the 79 cents on the dollar that a white woman makes on a white man is,
that's a pretty known. Hispanic women, it's 56 cents on the dollar. That blew my mind. I think African American women was 64 cents. 50 something cents on the dollar? Come
on. Everybody knows that's not right.
Chad: Yeah, they do, which is one of the reasons they don't want to be
transparent about it, because-
Dawn: We'll fix that.
Joel: So, Abby, you presented as well. What was your topic?
Abby: I did. Mine was using ethnography and empathy in job analysis. So we
talked, I shared a video. We filmed-
Joel: No. There was a video?
Abby: Yeah, we did. Imagine. I shared a video that we did with tower
Chad: Abby does video by the way.
Abby: I've done a couple. 1,400.
Dawn: That's amazing.
Abby: I know, right? So, a couple weeks ago. Actually it was like a month ago, we got to go to Houston, Texas and we got to climb towers with the people that go and build cell phone towers.
Joel: So, did you get to climb towers?
Abby: I did not. We flew a drone. They're compliance people. I had a videographer that was like, "I'll strap it on, I'll go, lets go." And they're like, "No, no. Sit down. Fly your drone."
Abby: But the whole point was immersing yourself in an experience of a job, so that you better understand it, so you can communicate it to candidates, so that you can make better decisions about who you're hiring and they can make self-selection in or self-selection out.
Joel: So, what's your opinion on VR.
Abby: I think that's the future.
Abby: I do. I think the more-
Dawn: That's a true Cheesey. Cheesey, Cheesman.
Abby: I think that the more we can give a work sample, like I- experiencing a job before you apply is a really powerful thing for candidates. It's also a really powerful thing for companies, to be able to let a candidate try your job before they apply and before you buy them as an employee.
Joel: So, why hasn't it happened yet? Like, what are we waiting for?
Abby: It's expensive. So, I think video is like a baby step, right? It's a baby step in visualizing the job. So many companies are still just having text job postings. Only like 1% of job posting have visual on them.
Katrina: That's insane. It's so easy-
Joel: We're still a long way from sort of critical mass of people owning virtual reality headsets. Right, when is that going to happen?
Dawn: Google glasses.
Abby: It's not going to happen.
Joel: When is my kid gonna go, "I want an Oculus for Christmas?"
Abby: So, I don't think that's far off. Actually, I think the younger generations are embracing video as their mode of learning about things, and I think companies are the people that are behind. Video is a baby step. It's easy. It's getting cheaper by the day. The next step will be immersing an experience over that video. Overlays. And then it will be try it. And that's where VR comes in.
Chad: And then at that point, they're still going to have to apply through this crappy process methodology.
Abby: Type in their resume details.
Chad: And everyone is still scared because they go into the black hole.
Joel: Do you guys do any VR, yet. Or had requests from companies?
Abby: We don't yet. So 360 video with some overlays. We've done a little bit of experimentation. It's tricky, and it's really interesting. And it's a medium that not a lot of companies are trying yet, but yes we've tried a little bit of it. It's really cool.
Joel: Assuming the most popular is just make a nice pretty video with HD and like, that's still- will that always be around?
Abby: I think it will always be a first step into making your experience more immersive, yes. I don't actually think it needs to be that beautiful. I think it needs to be real and authentic and I think it needs to really show the work.
Joel: That's a good question for companies who want to spend a lot of money for nice quality video, versus let's get our iPhones out and make some gorilla style homemade videos. What do you tell those companies in regards to where they should go?
Abby: So, I think the content is what drives viewership. Right? You can have a really crappy shot video on an iPhone that has really interesting content, people are still going to watch it. I don't actually think the medium is that important. I think for some things, to capture a tower climber, you gotta fly a drone up. So there's expense and there's equipment that comes with that. But I don't actually think that video is going to continue to be higher and higher fidelity. I think it will actually be lower and lower fidelity, but that content has to be that behind the scenes, scrappy, what's happening versus this overproduced, over corporate messaging. Realistic job preview. I think that's where it's at.
Katrina: See, and I'm surprised that you don't think video is going to take over, because right now video, Youtube has 40% of the internet.
Abby: I think video is taking over. But I don't think it has to cost you a million dollars.
Chad: There you go.
Joel: What should it cost you?
Abby: You can do it for free, right?
Chad: That was an evil laugh.
Abby: Like a whole workshop on how you can do it for free. I think Instagram stories are a really interesting place to experiment. Just go behind the scenes, film your workplace, right? I don't think it should cost thousands and thousands of dollars. I think you're going to pay for the quality of the team and the expertise of the story they bring to the table. I don't think it's going to be the million dollar budgets or the half a million dollar budgets.
Chad: Joel wants to get videos on TikTok.
Joel: Chad basically made me download TikTok and I regret it so much.
Chad: Dude, the NBA TikTok feed is fucking awesome.
Joel: I haven't gotten there yet. I'm still looking at 14 year old girls lip syncing to The Thong Song and stuff.
Chad: You're a pervert.
Joel: TikTok is- it's not me! This is what's served up to me.
Chad: Oh, okay.
Katrina: Too easy, too easy. I wonder what the algorithm is for pushing that video.
Dawn: How's that algorithm pushing that to you?
Joel: It's commercial time.
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Chad: It's showtime.
Joel: Did you- you presented. Yes, tell us about your session.
Katrina: Yeah, so I did a session on how to translate your story into strategy. Because, I talk to companies all the time, I talk to companies that are super small, really big. And they all pretend like having a story is something that's really, really special. They're all like, "But it feels so good to work here, and everybody's so happy and everybody just loves it."
Joel: For that one person.
Katrina: And it stops right there, and it stops at our conversation. It stops at them telling their friend, "Oh yeah, pretty good job." It never becomes part of their recruiting strategy. So, what I did today was talk them through the philosophy of how you kind of understand the story in the first place. Where you go and get it. And then we walked right into how you translate that into recruiting and the most impactful ways that you can write that story so that people go, "Oh my god. That's me. I want to work there."
Joel: I feel like so many companies feel like their story is out of their control. In other words, I feel like they are a slave to whatever Glass Door says their story is. So for companies that feel that way, how do they take control of that narrative?
Katrina: I think it's about talking to your people. I have done, and I kinda do quantitative, qualitative, right? Bring all this data together. And every single time, one of those people has written it for me. They've written the one liner, they've written the little classy sentence that the people freak out about. It's usually verbatim something that their people said. And so I would anybody who feels trapped, to turn around and listen to a lot of stories and figure out the similarities among those stories and use that. Instead of trying to make something or hire some expensive marketing agency to write stuff that they don't know shit about.
Joel: You probably run into that, Abby with like tell our story through video. There's not a more powerful way to tell a story is there?
Dawn: But I think the thing that's interesting about both Abby and Katrina when they're talking about this, is the differentially or somebody that works in the corporate HR space for a long time and who hired some people to do some videos, never really dug deep into marketing copy cause it was a whole different game today. The two that I think I really learned from listening to their sessions is, they go a step deeper than just writing a story or a template or like a "Hey, here's our movie script." They both go through a job analysis when they're talking about the- what are we gonna write. It's more than just a catch phrase its really talking with the people. And both of y'all do this. To really understand at a deeper level, not just necessarily about the whole company, but about this job and what's going to connect a certain human to come to this job. And that's different than a lot of other people who are talking about job posting, copy and/or video.
Katrina: Because if we go on Amazon and they give us recommendations that aren't personalized for us, we're like, "What the hell is this? Why do they think I want a pair of boots?" Right?
Katrina: Or weird TikTok videos.
Joel: It's like a TikTok algorithm that needs to work on its algorithm by the way.
Katrina: When do we as candidates start to expect that from our employers. When do we start to expect personalized experiences? Because I think it's coming a lot faster than...
Joel: ...automation will drive a lot of that, I think.
Chad: Because it's process and that's all people, right now. So, everybody goes in the black hole because they don't- nobody's doing that job of engagement. You have chatbots and you have- I mean, you can source in seconds vs. days. I agree 100%. The AI revolution[crosstalk 00:18:44]
Joel: ...we've been talking about, you know ATS's need to Amazon their application process.
Chad: Amazon their shit.
Joel: But they're still not doing it.
Dawn: But really, do we want those one click applies? Because I don't know if you guys have been on Zip Recruiter, lately, but whoooo it's messy.
Joel: We will receive better AI to prescreen and [inaudible 00:19:01][crosstalk 00:19:01]
Chad: [crosstalk 00:19:01]Here's the thing, though. I, yeah, technology definitely needs to change, applicant tracking systems all that, but I believe employers, because they're the ones with the money. They're the ones who can actually drive pod development and the reason why shit is so still dilapidated, and they're only using like 10% of their systems in the first place is because they have a decade old, fucking process, that they're using to do shit and they suck. And they don't blow it up. And they don't start from ground zero.
Joel: It's like being in a shitty relationship, like, "Well, it's hard to get out of. I don't want to move my shit. It's going to cost a lot of money. I'm just gonna stick around."
Dawn: Honestly, he actually said it very clearly. A lot of it really is, I just spent a lot of money to implement the shitty system. And we just went through, I had to go through so many hoops to get the budget for the shitty system. The system I thought wasn't shitty because the vendor told me how awesome it was. Oh, and by the way, I really didn't know what I needed anyway.
Joel: And you look bad if you say, "I made a wrong decision."
Dawn: It's very hard to do that.[crosstalk 00:20:04]
Chad: That's it right there.[crosstalk 00:20:05]
Joel: Especially spending that money.
Dawn: Spending the money is very difficult for a lot of pros in our space, to actually get that money. But here's the deal, to your point though, Chad. And I say this with all due respect. I'm not a manager basher, I'm not a corporate basher so much, it's getting easier to do frankly.
Chad: I am.
Joel: Go ahead and do it.
Dawn: No, well the truth is this: they're being lazy. We're not talking about having to blow up an ATS to have an engaging experience. I mean, I think we should blow up a lot of ATS's, but- you know what?
Joel: Which ATS's should we blow up, Dawn?
Dawn: Well, I'll [mumbles] can say that. But when you talk about they do CEO's employees feel their captors or victims to the brand. That's on Glassdoor, well yeah they are. Give in front of it man.
Katrina: And the best part is that they blame the hires.
Dawn: It's really expensive to have a bad hire. You want to know how expensive it is to have a shitty ATS? I would love to see those numbers.
Katrina: Want to know how expensive it is to have a shitty employee who still is here all the time.
Dawn: It really is a systemic issue. The only way that I've seen people in corporations change is one of two things. If they're losing so many employees, which sometimes happens, because employees vote with their feet. Or if a law makes them do something. I mean, or if the customers do. Sometimes, I mean, a lot of social-
Joel: Maybe if their competition does it.
Chad: Okay, so Taleo back in the day, back when it was called Recruit Soft, they had one system, one process and everybody fit into it. Until, the company said, "No, you're not getting our money unless you customize."
Dawn: Right, which is hard to do.
Chad: I'm telling ya. If a company goes and says, "This is what we want. This is how it has to happen." That money means a lot- especially millions of fucking dollars man.
Joel: Sure. I mean ATSs weren't SEO friendly until all their clients said, "Why aren't these jobs in google?" And none of them became mobile friendly until people went on their phones and said, "Why does our career sight look like shit on my mobile phone?" It's definitely a grass roots initiative to get ATS's to change.
Chad: And the grass roots is money.
Joel: It's money. The green is green backs.
Chad: The green...
Joel: So, I want to pivot to the exhibit hall, because we like to talk about vendors on our show. What vendors stood out, what are some new solutions that caught your eye? What were some really ones that made you scratch your head and say, "Why?" And anyone can feel free to go first.
Abby: So, I think it was the Talroo. Talroo. Did they have a dog?
Joel: They have a cute dog.
Abby: They have a dog.
Dawn: They always have the dog.
Abby: I have nothing intellectual to contribute other than they had a dog and it had a t-shirt on and it was very cute.
Joel: So, your most memorable experience from the exhibit hall was the dog with the t-shirt.
Abby: I told you, nothing intellectual to contribute.
Dawn: See, we're not smart. This is not the smart podcast.
Abby: I believe Shaker had chap stick.
Chad: Wait. When you have a line of people that want to get their picture taken with the dog. .
Abby: Hey, they considered the experience of their booth.
Chad: They did. Which is why they had us podcast in the booth as well.
Dawn: There we go.
Abby: Oh, you were there. This has been a plug.
Chad: I think the dog had many more people who gave a shit.
Joel: I'm going to expect more from Katrina. On this one.
Katrina: My personal favorite, purely from an amusement perspective was the drug screening people with the wheel. They had like Wheel of Fortune.
Joel: I missed that.
Katrina: I was like, there's a joke here that I can pretty much use endlessly. So, spin the wheel on drug screening.
Dawn: What are the prizes on the drug wheel?
Chad: [crosstalk 00:23:45] You pissed hot or something like that? Oh you just pissed hot.
Dawn: Pick a drug, any drug. We can find out what you did.
Joel: You've won hypodermic needle.
Katrina: Oh my god. A sharps container.
Joel: Who was the booth that had the anti-inflammation under your eye cream?
Katrina: Yes, that's what I was going to say. You stole my thunder. [crosstalk 00:24:03] They had the puffy eye cream.
Chad: And you thought this was genius.
Katrina: Ah, well hey listen, you know how old I am. I need all the help I can get with my puffy eyes.
Joel: Whose the one- one year someone was selling iPhone cases and phone cases?
Chad: Oh yeah. I think that was HR Tech.
Joel: The trend of actual retail at the conference is pretty interesting to me.
Katrina: Moral of the story: The chotchkies matter, since we have only covered chotchkies and not one technology.
Dawn: Last year, was this conference where they literally just had almost like a kiosk at the mall where it sells like iPhone accessories. The place was packed.
Dawn: Yeah, here.
Joel: So if you need a new iPhone case, iPad case, deep discounts. It was sort of like the streets of New York or Chicago where someone unrolls a blanket and it's Coach purses.
Chad: I thought Zip Recruiters was my favorite, because all they had was a green chair and they didn't have anybody at the booth, so it was kinda like Zip Recruiter's here. Fuck you guys.
Katrina: Do you know how much money we paid for TV ads this year? Yeah, fuck you guys. ...We don't need to sit here.
Joel: Zip Recruiter's balls are so big right now. Their booth just has the green chair. Their CEO's going on Fox Business saying their algorithm is the best in the world. Like, their balls are hanging really low right now.
Chad: Love it. Love it.
Dawn: You know what?
Joel: Finish that sentence, Dawn.
Dawn: I have so many ways I want to finish that sentence.
Joel: You know what[crosstalk 00:25:26] I got nothing.
Joel: It's the Chad and Cheese podcast. Anything goes.
Dawn: Absolutely. Well, I would have to be a liar to say that I really explored the floor as much as I would have liked to. So, that's my disclaimer. I will say again, it was a good show. It seemed like there was a lot of interaction. I can't say though there was something that absolutely grabbed me.
Joel: How 'bout, do you think there's a main theme with the vendor experience that came through? Like for me, it was definitely every both or collateral piece had AI multiple times on it.
Dawn: AI has been the sexy thing for the last four years. Now what they, we need to do now though is have people who are translating what that means. It's still an esoteric term.
Joel: And we need smart consumers saying, "You say AI, what does that mean?"
Dawn: Just what does that, yeah yeah- really explain it to me like I'm a kindergartner. That's okay. What does it mean? Because it's really not as confusing as people are making it out to be.
Joel: They're just saying, "Are you using Watson as your AI?" [crosstalk 00:26:27]
Chad: I don't even think that AI should be a part of the conversation. It should be, what does this product even do for you? How it happens, I don't give a fuck. Right. It's the solution. The process methodology, yeah this chatbot pops up. Oh, it's AI and its embedded in block chain.
Joel: How many background checks do we need? I cannot believe how many background check companies there are.
Chad: I'm not certain.
Dawn: People don't do background checks anymore. I'm sorry.
Joel: They don't?
Joel: They obviously do. Based on the market. Sterling and Hire Right are pretty big companies.
Dawn: Well, okay. Let me qualify that. How many people- they are- okay. [crosstalk 00:27:04]
Dawn: And I know right now, the background check process has become a lot better, since it's more automated and people can opt in. But there, here's the rub, they're selling a lot of assessments, but when that background check comes back bad, they still hire the mother fucker.
Katrina: A lot of people...
Katrina: Former VP of HR at this table.
Dawn: It depends on[crosstalk 00:27:23]okay.
Katrina: She knows.
Dawn: It depends on the industry, again.
Joel: Checkers with felonies? Don't care.
Dawn: I think if your like in the business institution or whatnot, but I think there are a lot of places and that's why some places say, we're not doing them anymore. We're spending time and money and resources for us to get up at- something that's a bad, but still says they're the best person so I'm hiring them anyway. Which I don't necessarily thinks a bad decision, all the time, but it’s like...
Dawn: Alright, by the way, I'm not advocating for not doing them.
Joel: Abby, what industries do you make videos for most? Is it healthcare, is it retail?
Abby: We do a lot of manufacturing. Lot of manufacturing.
Joel: Which is interesting to me.
Abby: Healthcare. Those jobs seem like they'd be dirty, shop floor jobs, but they're like clean, automated beautiful, I mean, manufacturing's very beautiful. We do a lot of drivers. We were just talking about drivers. Drivers, retail. Every industry. I think healthcare is big for us. I think there's a lot of specialization in healthcare, that people didn't know about or that didn't exist a few years ago. There's therapy, there's rehabilitation, so we do a lot of that. And I think any job that has a myth perception, right? So, any job that you don't get what they do, based on a job description is our sweet spot.
Chad: That's, yeah. Because job descriptions suck, right? So, here's something else. So, we talk about AI, let's say for instance sourcing and matching that kind of stuff. Well all of that is predicated in the foundation of data and that data is a job description and the job description's shit and resume's and CV's are shit, so how are we-
Dawn: And the job description is not a job post. People use it.
Chad: I just don't get it, because it's like, this is an advertisement for the actual job. Should it have the requirements, of course! Yeah, there's no question.
Chad: But this should be a sexy piece trying to pull people in. Saying, "Hey, if you have a bachelor's degree in science, whatever. You know, I mean it’s just. . .[crosstalk 00:29:19]
Abby: I think it's equally as important.
Joel: If only visual CV would come back. Insider joke.
Katrina: Fun fact. My very first company that blew up because of an article on tech.
Joel: Cheeseman, tech, I don't know.
Katrina: Cheesehead. This was back in the days. Joel wrote about us and we- and now it's back in another iteration, but that was, we go way back. 2009. But you know what's funny, the job post has not fundamentally changed. Job description, post, ad, none of it. None of it has changed in ten years.
Joel: Or the posting methodology. It's all dumb posting. We're spending more money on postings that are just duration dumb ads, as opposed to performance based programmatic stuff.
Abby: I mean, like I can see on Facebook, this eyebrow stuff everyday. Everyday, I'm served up this ad.
Chad: Joel gets those, too.
Abby: For like eyebrow mascara. I don't use it, but now I'm considering it. Right? If eyebrow mascara can be that- and there's a real name for it, I don't know.
Joel: Life changing.
Abby: If it can be that persistent and like make me think about that, jobs should be too, right? And I think video is a huge component of that. It should make you self-select in, just as much as it makes you self-select out. That's not for me. Right? But I think targeting and being smarter and treating candidates like consumers is a really smart direction.
Chad: How are we not doing that already?
Abby: I don't know.
Chad: That is the dumbest shit.
Katrina: It's lazy.
Dawn: Because we write for us, not for them. That's the bottom line.
Chad: Yeah but how are CEOs not coming to us saying, "You're fucking my bottom line, because...
Dawn: They are.
Chad: ...these candidates are actually buying product or they're Southwest Airlines. Who knows, right? But they're consumers. How is this not happening. I mean happening C Suite.
Dawn: I think a lot of C Suite, they'll say that people are their biggest asset and all that or that recruiting is important to them. I don't think. I think they believe that, but the reality is that they really don't care if there's a lot of turnovers, long as the work gets done.
Dawn: I mean honestly, they're not digging into it or they would.
Abby: Unless they're building, like we were discussing earlier, the cult following, the idea of a cult brand. Of building something that's bigger than your consumer brand, bigger than your employer brand. It's all the same thing and it's a movement. And it's a movement people want to get on board with, whether they're working for you or buying from you. That's a different method of leadership. It's just different and I don't know that every company is ready to do it, but I think it's really cool when it works.
Katrina: Yeah, agreed. And I think the bottom line is that- Well, let me ask, has anyone at this table ever been trained to write a drop posting, besides you Dawn.
Dawn: Besides me, and I was trained by [crosstalk 00:32:00]
Katrina: I trained her.
Katrina: No one was trained. And so we go into it with all these bullshit rules in our head about what it’s supposed to be, what it's supposed to sound like.
Abby: Oh, I was. I went to grad school for that, but I don't think about it though. [crosstalk 00:32:12]
Joel: [crosstalk 00:32:12]We go to Google and search sales job description and then we copy and paste the number one result and tweak it a little bit.
Katrina: 100% they've all done it. [crosstalk 00:32:21]
Dawn: I have done that. I'm not ashamed to say.[crosstalk 00:32:23]
Chad: We've all done it.
Katrina: Well, exactly. Well, and the thing is, I- so last year I did a free job re-write. I told a bunch of- I did it in a presentation, where I said, "I re-write one free job." Over a hundred people signed up in the first 30 minutes. And then 200 hundred people signed up at the end of the first hour. And then they kept coming. And we, Dawn and I, wrote every single one of those job posts for every single person and you know what the most common thing I heard? I know it's not good enough, but I don't know what to do.
Katrina: I can feel that this isn't right.
Chad: They aren't copy writers.
Dawn: And I think what you've just said is an important thing that I really do believe, and maybe I'm too optimistic. I do believe most people; recruiters, CEOs, they want to do the right thing. Want to though, is very different then actually doing the right thing. And I know one of the issues with HR departments, recruiting departments, which I'm going to talk more about the in-house corporate side of things though, is- I'm sorry, the roles are too broad. The roles- it is too hard, if you're an accountant you know, these are like the five things that in every shop you're going to do. Recruiting, or HR generalist. Or recruitment marketing which is now even popping up in departments. The roles are too broad. There's not the time. That is always going to be the back burner if I can go to Google and re-do it, but what we don't realize then, is that really impacting the right candidate. It is. Negatively. So, does my CEO care if I'm getting somebody that can do the job? I don't know.
Chad: But again, this is the data that we're using to be able to kickstart and train AI.
Dawn: You're correct.
Katrina: Which they really should have started with candidate search data. Which you can very easily get off of Google trends, because there are 30,000 job related searches every month. They'll tell you exactly how they searched. They'll tell you exactly what they're interested in.
Chad: Google knows this shit. Bastards.
Dawn: Google can beat up your dad.
Dawn: They do it better. I mean, I'm sorry. My dad can beat up your dad. That's what I said in my presentation. Google is like my dad. All the other ones, they're doing good, [crosstalk 00:34:32]but Google's better.
Joel: Google for jobs may cure some of the job description, you know faux pas out there, because ultimately people are going to learn that the better their job descriptions are, the better they rank for job searches. The more candidates they get that are better than other candidates, [crosstalk 00:34:50]
Chad: [crosstalk 00:34:50] They're going to expect a vendor to do that.
Dawn: Some vendors are doing it.
Joel: so in a strange way Google, the source of job descriptions today may be the driver of improvement for job descriptions tomorrow, because of Google for jobs in the algorithm. [crosstalk 00:35:01]
Dawn: [crosstalk 00:35:01]It will be driver. I'm going to go that far and say it will be.
Katrina: Because their philosophy was built on how candidates search.
Joel: And what's best for the candidate.
Katrina: Exactly. Not what corporations want. Not the right way. They literally built it for the candidates and by the way, there are a hell of a lot more of those than there ever will be of your one little company.
Dawn: Right, and...Oh, go ahead. Abby.
Abby: It's behavioral data, right? And I think we're going to see an increase in video as well as people are searching, right, what's Google favoring? In their algorithm. Video!
Joel: By the way the 2nd most popular search engine is YouTube.
Dawn: That's right. That's right.
Joel: Which is owned by Google.
Dawn: Google, see my dad can beat up your dad. It's just that simple.
Abby: What about TikTok?
Dawn: [crosstalk 00:35:43] LinkedIn and Indeed and CareerBuilder and Monster. Although, some of them are nipping at their heels. I mean I'm vendor agnostic. But Google for jobs is going to change in my opinion- it's going to push people into the pay transparency. The thing that's interesting about Google for Jobs again is they don't demand you have the same keyword 14 times in the job description. Therefore, it's a lot clearer.
Abby: It's smarter.
Dawn: It makes more sense.
Chad: They're building ontologies, right, instead of playing the keyword density game.
Dawn: Semantic word relationships is what we call it.
Chad: Semantic foreplay? What?
Joel: [crosstalk 00:36:21] I use the words "which jobs actually get applicants?" [crosstalk 00:36:23]
Dawn: Semantics, I use the word semantic. Synergy.
Joel: Synergy, okay.
Dawn: I don't even know what that means.
Joel: We haven't mentioned social media, yet.
Dawn: No, we haven't. That's true.
Chad: Yeah we did. We talked about TikTok.
Joel: What's social media's role currently in this whole process? And how's it really been mentioned in the show, much? It's not in the vendor hall.
Abby: Okay, I have a data point. It's a one off. So we filmed a video a couple months ago. The client launched it. It had 36,000 views in the first day.
Joel: And it was posted where? And where were the most effective places to post it.
Abby: Facebook. And they had an overwhelming response of employees re-sharing the video because they were proud of their work. It was unexpected, it was not something that an email went out.
Dawn: What was the secret sauce?
Joel: Employees won't share job postings, but they'll share videos.
Abby: Videos. And videos of people they know.
Chad: If it's purpose driven and they care about that content and its authentic?
Joel: We share what makes us look good. What reflects us and if its a proud video about my company they're going to share it, for sure.
Chad: You're goddamn straight.
Joel: You're not going to share a sales position.
Chad: Depending on what you're selling.
Abby: I bet that's really interesting data: of the people that shared it, how many of them were in the role that was highlighted? I bet that's pretty close to what it was posted.
Joel: So, I assume post videos everywhere on social media. Like which ones are the most important? Which ones are the kind of duds? What's your takeaways?
Abby: So, it depends on the industry, right? So, LinkedIn is certainly a place to post videos for the professional level. I think for jobs that are- people are not on LinkedIn, Facebook is still huge. It's still a huge market of candidates. I think Instagram is going to be an increasingly popular medium. I think shorter stories, I don't know if you consume Instagram stories, but that 30 second quick hit, what's going on behind the scenes look is really interesting. I don't know that you're posting jobs there, but if candidates are looking at you as a company, I think they're looking at your Instagram for sure.
Dawn: I've got the secret sauce for you.
Joel: How about Twitter and SnapChat?
Abby: What are those? JK, JK.
Joel: Wow. Okay, employers.
Abby: Okay, so Snapchat I think is interesting because of the geo tagging. But I've never- I've only seen it work a couple of times where you can target a location where your hiring college students and you geo target an ad on their college campus and do a really cute filter. I've seen it work in that way. But like, Snapchat followings, I don't know.
Chad: That's a good tip. Geo targeting on Snapchat.
Joel: Cute filters.
Abby: Mayonnaise heads.
Dawn: I was going to say the secret sauce, we were talking about the virtual reality, so we're talking about the virtual reality that you can do virtual reality, it's going to come next, where it's like a realistic job preview, but here's what you do. Make the person who's doing the job be a cat, or a baby goat.
Chad: Grumpy Cat.
Dawn: Because cats, people will totally stop scrolling if it's a cute cat video.
Dawn: So you put a cute cat [crosstalk 00:39:20][inaudible 00:39:20]
Chad: [crosstalk 00:39:20]...could have been Hamlin, the dog.
Abby: [crosstalk 00:39:21]That's right.
Dawn: Don't you agree?
Joel: You lost me on that.
Dawn: No. You totally.
Joel: Let someone tour the company as a goat. Is that what you just said?
Dawn: You would watch the person who's doing the job. Like I'm going to look at this virtual person virtually doing the job, so I can kinda get a realistic job preview.
But it can't be a person, it has to be a cat doing the job.
Katrina: No. It should be a person, holding a kitten.
Dawn: That'll work. Because it makes everything more interesting, right?
Katrina: Baby goat.
Dawn: Just add a puppy.
Katrina: Baby goat.
Joel: I thought maybe they were going like Fortnite, where you have a character.
Dawn: That might work, too, for some people.
Joel: [crosstalk 00:39:53][inaudible 00:39:53]...for the company.
Katrina: [crosstalk 00:39:53][inaudible 00:39:53] Baby goat.
Dawn: Baby goat that hops around, can't be a goat. Baby goat.
Chad: The hopping baby goat.
Joel: Yes, I have brought Fortnite and TikTok into this podcast.
Chad: There you go.
Dawn: And people flipping the thongs. Thong, tha, thong, thong, thong.
Joel: Let's just throw out Second Life and...
Dawn: ...big balls. Someone's got big balls, too.
Chad: I already threw out Second Life a long time ago.
Katrina: Honestly, I think that's what most people are doing with social media right now. Their strategy is non-existent, at best. They're posting, "We have a job in Bristol, Connecticut for an accounting manager and you should apply today. It's a very exciting opportunity for a go-getter." It sounds as shitty as our job postings.
Joel: [crosstalk 00:40:28]Social media hit its peak when it was like, "Put your jobs on Facebook. Get a page. Put a share button on your job postings and have all your employees share the jobs throughout social media. "
Dawn: You notice there's no speaker sound on that now?
Joel: Lets spam all your jobs on twitter and put a hashtag around the jobs. That's deader than Julius Cesar. Social media's about being authentic and having a voice and telling a story.
Katrina: When I met you-
Chad: That's hard.
Katrina: When I met you, we couldn't go to a conference without having at least five speakers on that exact topic.
Joel: I'm sure I've given, spoke about social media.
Katrina: Yes. We will not find one of those in any of the conferences, any person at this table attends in the next six months.
Dawn: It's a natural evolution, I would think.
Joel: Who remembers Branch Out?
Dawn: For like two days. I remember that.
Katrina: I was in the room when they decided to build Branch out.
Joel: Well, don't pass the mic. What's the story. And Be Known.
Katrina: So, yeah. Be Known, too. So, I was a social media ninja at Monster.com, that was my job title and I do have a business card to prove it.
Chad: Social Media Ninja.
Dawn: This was back in the day. Rockstar. Rockstar.
Katrina: But, so, I, we were trying. I was on the social media and PR team and we were trying to figure out a way to make Monster more social media friendly. And so, beyond adding links to the job, it really didn't, we didn't have anything, so we had a product manager on our team who decided that we should build an app. And I think I left in the middle of building that app because I was so against it. I hated the idea because in my head, and this actually came to fruition, apps were in excess. Right? If I want information, I'm going to go to a website. I'm not going to download an app unless I 100% need it over and over and over again. And as a job seeker, I pray you don't need that information over and over and over again. I hope you get a job. Right? We should be encouraging people to get jobs, and I think the fundamental flaw with it was that it was built in the employers vision. Not the candidates.
Dawn: Yeah, employees. Candidates.
Joel: So, how do we feel about Facebook getting into the employment space?
Katrina: They'll be gone soon enough.
Joel: Gone soon enough? You like their slack competitor though, their messaging component or no?
Dawn: Did you say it's going to be gone soon enough, or going soon enough?
Katrina: I think it will be gone soon enough. Because employers are not getting qualified applications. I have talked to people who hire truck drivers. People who do high volume, low retention. Everything. Every single person has told me, I don't get qualified people and Facebook has done nothing to help me get- to help me fix that.
Katrina: More is not more.
Joel: Now are you bullish on their messaging slack competitor? That has 2 million customers? Or do you think that'll be gone at some point, too?
Katrina: I think if they ATS can catch up, then the ATS can start to build something that makes candidates like it, all of those competitors will end, because you won't need the add on. My real idea and my real dream is that the ATS starts to look a lot more sales floors. When we're the center and you just plug, plug, plug.
Chad: We're always how far behind the industries that are making money. Sales floors. Marketing. Right? I mean, look at those industries. Fucking cash cows, right? Look at their systems. Emulate what is working where all the money is going. It just makes sense.
Joel: That's starting to happen. You look at Jobvite, back up the Brinks truck for Talemetry and Canvas ][crosstalk 00:44:11].
Chad: [crosstalk 00:44:11] But how long's sales floors been around, though. I mean, its just crazy how long it takes us to catch up.
Joel: Well, that's not going to change. HR will always be a lagger.
Katrina: But I'm okay with being a fast follower. [crosstalk 00:44:21]
Chad: It could change.[crosstalk 00:44:22]
Joel: It's not that fast.
Katrina: That's what I'm saying. Let’s be a fast follower.
Chad: That could change if in HR we could actually articulate how we are positively and/or negatively impacting the bottom line. If the C Suite hears and sees that, that's an entirely different fucking conversation.
Chad: As soon as that happens, I don't know why that's not happen.
Joel: I think that's slowly starting to happen. Marketing is starting to talk to recruiting.
Katrina: Oh yeah. That's been a big change for sure. Well, and recruiting's looking more at sales types of processes and metrics actually, to actually do...
Chad: Clean their own process up.
Katrina: Right, right. Well, this has been awesome.
Joel: Thanks for sitting down with us. This was fun. Everyone's glass is empty, so we need to close this baby down.
Dawn: Oh my god, well thanks guys. This was great.
Joel: You bet.
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