Indeed Strikes Back!
- Chad and Cheese
- Jul 16, 2019
- 31 min read
Updated: Jun 4, 2020
When Stepstone acquired Appcast, the boys wondered why Indeed failed to snatch-up programmatic's most well-known and successful companies. Maybe Indeed wasn't even interested. Turns out, they were, as proven by the recent announcement that they acquired second-rate competitor, ClickIQ.
In this episode, the guys bring in some special guests - Rob Prince from Talent Nexus and Julie Sowash from Crazy and The King - to get to the bottom of things, as well as cover a broad range of topics, including Facebook's issues, Recfest roundup, Hirevue's impending sale.
PODCAST TRANSCRIPTION sponsored by:
Sovren: Sovren Parser is the most accurate resume and job order intake technology in the industry. The more accurate your data, the better decisions you can make. Find out more about our suite of products today by visiting sovren.com. That's S-O-V-R-E-N dot com. We provide technology that thinks, communicates and collaborates a human. Sovren. Software so human, you'll want to take it to dinner.
Intro: Hide your kids. Lock the doors. You're listening to HR's most dangerous podcast, Chad Sowash, and Joel Cheesman, are here to punch the recruiting industry right where it hurts. Complete with breaking news, brash opinion, and loads of snark. Buckle up, boys and girls. It's time for the Chad and Cheese podcast.
Julie Sowash: All right, can we talk about something now?
Chad: This is a wrap up.
Joel: This is a wrap up, but we have some news.
Chad: We do have news.
Joel: Specifically, the ClickIQ acquisition by Indeed, who's getting sloppy seconds by not getting on the Appcast train. We have HireVue rumors of a sale. I guess it's official. They're selling HireVue. It's on the chopping block, and then some other fringe news. But primarily the RecFest roundup and our thoughts on that. If you love special guests from-
Chad: This is it.
Joel: ... exotic locations, this is the show for you. We're here in London,
England.
Chad: In a pub. What pub are we in?
Rob Prince: We're in the Grove in Surbiton, just down the road from the office.
Joel: We've pulled Rob in from pouring beers. We thought we'd throw him on the show. No, actually, Rob Prince, with Talent Nexus. Rob, what's your position there with the company?
Rob Prince: Client Services Director.
Joel: Client Services Director. We'll get to you in a second. We're also for the second time bringing in the better half of the Sowash bond.
Chad: This is nepotism personified right now.
Julie Sowash: Yeah. It is. I'll let you be on the podcast.
Joel: Julie Sowash.
Julie Sowash: Hello, hello. What's your current title besides care and handler and feeding of the Chad.
Joel: Just super badass bitch.
Julie Sowash: Super badass bitch.
Joel: Senior consultant and cohost of the Crazy and the King podcast.
Julie Sowash: Diversity oracle.
Joel: Guru. Badass bitch.
Chad: I think you said that earlier.
Joel: All right. All right. Rob, let's get to you quick. Talent Nexus. Who are they, why should our audience care?
Chad: And why did you make us look so Goddamn good?
Rob Prince: Because it's so easy. Because it's so easy. [crosstalk 00:02:51].
Chad: The British.
Julie Sowash: Don't lie.
Rob Prince: Overly polite.
Rob Prince: Talent Nexus, we're a marketing agency. We work exclusively within recruitment. Today we've got two sides of the business. We've got the programmatic side, which is all about just helping job boards and employers get their candidates for cheaper, and then we've got the employer branding and content side, which is the side that I deal with more than the other side. And it's the side that led us on to doing the video with you guys. Video's a big part of what we do at the moment.
Joel: So you're going to have something really smart to say in regards to the ClickIQ Indeed acquisition. Correct?
Chad: Wait. Before we get there, I have a rant.
Joel: Before shoutouts you got a rant?
Chad: Yes. Yeah.
Joel: Go for it.
Chad: I was talking to Richard yesterday from ClickIQ [crosstalk 00:03:36]-
Joel: Dick.
Julie Sowash: Oh. He called you out on LinkedIn.
Chad: ... CEO of fucking ClickIQ. And we had a legitimate pointed conversation. I said, "Richard, right now we said it on the podcast and you heard it. Indeed is fucking stupid for not buying Appcast, and you guys, I mean pretty much ..."
Joel: We're on record.
Chad: Yeah. We're on record. And he just looked at me, he turned red and he breathed really deep and he's like, "Yeah, yeah." I was like, "Well, just so you know, you are validated because now you are the big player. Right?" And then guess what happens today?
Joel: As he's waiting for the check to clear in his bank account. He's breathing heavily.
Chad: He's like, "If Chad and Cheese say this shit onstage, I am fucked."
Joel: Actually, the validation is in our show.
Chad: That's good... yeaaaa.
Joel: Because we criticized it and it happened, because somebody was smart enough to make it happen.
Rob Prince: I'm 90% sure that that redness was actually sunburn. He was definitely a cagey about it. He's apologize to you on LinkedIn today. [crosstalk 00:04:43] straight up sunburn.
Chad: Yeah, I've got to say, no, congratulations dude. That is fucking awesome. I mean in the short amount of time Appcast, now ClickIQ ...
Rob Prince: Big week.
Chad: Big week, so ... we'll get to shoutouts. We're going to do that after, whatever. This is big fucking news. You're in programmatic, Rob, you're in programmatic, you know this shit. What does this mean for the industry overall?
Rob Prince: I think it is a potentially long overdue waking up. I think the industry's is speeding up, it's waking up. You talked about the Appcast acquisition earlier this week. It's funny that they've both happened at the same time. I'm sure it wasn't planned like that, but these things do tend to happen in twos, don't they?
Chad: Indeed lost on the Appcast thing and they're like, "Fuck, we need to pull the trigger on this one. That had to be what happened. There was a bidding war-
Joel: Was ClickIQ the consolation prize?
Chad: I think they were going for both of them, myself. I think they're going for a clean sweep. What do you think?
Rob Prince: Honestly, I have absolutely no idea.
Joel: What do you think, though, Rob? This is an opinion show.
Chad: Asked you for what you think, Rob.
Joel: We don't take kindly to "I don't know."
Rob Prince: My guess would be that it was planned purely because I can't see Indeed losing that bidding war and nobody knowing about it.
Julie Sowash: Especially for the price that Appcast went at.
Chad: Yeah, especially for the price.
Joel: What was Appcast's market share here in the European market?
Rob Prince: I couldn't tell you the numbers, but they're certainly the leading providers.
Joel: So same as the US, Appcast was the leader.
Rob Prince: I mean within the UK you're looking at Recruitics and Appcast would be the two versions that people know.
Joel: Do we know the dollar figure?
Rob Prince: No, I don't think Click's been released. The whole release, I thought, it was interestingly worded release, especially if you compare it to happened earlier in the week. I think the phrase is something they've, they've agreed signed to agree that they will acquire rather than the version earlier in the week, which was, "Hoorah, we got bought." ClickIQ's is a bit different to that. And I'd be interested to know whether that's slightly clumsy wording or whether that means that he's talking about something different.
Joel: Knowing Indeed's PR as I do, it was probably strategic, all of it in terms of wording and PR. So my question is if the big dog, Appcast, the relationships with the agencies, okay, that's an advantage and a head start. But now you have click IQ with the full resources of an Indeed. A year from now, two years from now, is Appcast still the one the agencies rely on and use, or does ClickIQ make headway into that world and overtake Appcast in, say, three to five years?
Chad: I think you have to take a look at StepStone's priorities. If they're looking to make sure that-
Joel: World domination.
Chad: Yeah, I mean if they look for literally making sure that they shore up what they have in the US, which is, I mean really dominating infrastructure for programmatic in the US, and then being able to also shore up now what they have in Europe, which is where they're at, if that's their focus, then I think they're still doing well. But the amount of money that Indeed spends or could spend on this could definitely overtake anything.
Chad: The big question is do they have the focus of yesteryear? Back in the Paul Forster days, Paul Forster focused a fucking laser. Right? And that's why they overtook everybody-
Joel: Focused beasts.
Chad: Yeah. And now they have no focus whatsoever. I mean, they're all over the place. So the big question is can they become the Indeed of yesteryear and prioritize and focus in one area to evolve and become something bigger? Or are they just going to fuck this up?
Joel: Rob, you know StepStone better than we do. What's your take on their reach into North America, there's rumors that they're looking into to eBay's properties in Canada. Do you have any particular insight into StepStone, a European company as they grow into North America?
Rob Prince: StepStone have always been a growing ambitious professional, is probably the word I would use.
Chad: They're German, so they're going to be uptight and professional. [crosstalk 00:09:16]. They're more uptight than the British, aren't they?
Rob Prince: German?
Chad: Yeah.
Joel: Ze Germans.
Rob Prince: You could ask anybody in the pub that question and you would get the same answer, which is of course. I can't see them being anything other than efficient and smart here. You called it earlier this week. The acquisition is a good one for them. It's a real sign of intent. It's the first proper acquisition of a programmatic business, which is a huge leap in the right direction for the industry. I think that's where that's going.
Joel: My question as well as when you have job sites StepStone and Indeed buy up these programmatic solutions, don't you have to say that inevitably there's going to be a little bit of skewing in favor of their properties versus the network properties, and ultimately you're going to send more traffic to either StepStone or Indeed's properties than you are the competition?
Rob Prince: It is vital for a platform like that that it is a agnostic. That's why the platform would be valuable and work. You're looking at me with cynical eyes, which I [crosstalk 00:10:33].
Joel: ... transparency around where the money's being spent. And right now there really is no transparency around where it's being spent.
Rob Prince: And it's why there's the understandable nervousness and then it's ... you're talking to people at RecFest yesterday and everyone gets what the nervousness is. And it's why, Richard, in his LinkedIn post earlier, even called it out in, one of three paragraphs, one of them was about the platform remains agnostic, and it's all about spending money in the most efficient way. It's not about directly funneling money into whoever owns us. It has to be like that. Can you imagine a platform working in a way that wasn't that? That has to be the way that a platform like that works.
Joel: Yeah. So they may be saying that out of one side of their mouth, but are they telling a different story internally on the other side of their mouth?
Rob Prince: You'll have to get them on.
Joel: Assuming they'll tell the truth. Well, Richard's British, right? You always tell the truth.
Chad: Yeah. Okay, so moving on. Let's go ahead and get the shoutouts.
Joel: It's commercial time.
JobAdX: Nah. Not for me. All these jobs look the same. Ugh, next. This is what perfectly qualified candidates are thinking as they scroll past your jobs. Just half-heartedly skimming job descriptions that aren't standing out to them.
JobAdX: Face it. We live in a world that is all about content, content, content. So why do we expect job seekers to react differently while reading paragraphs and bullets in templated job descriptions?
JobAdX: Stand out in a feed full of boring job ads with a dynamic, enticing video that showcases your company culture, people and benefits with JobAdX. Instead of hoping that job seekers will stumble upon your employment branding video, JobAdX seamlessly displays it in the job description while they're searching, building a connection and reducing candidate drop-off.
JobAdX: You're spending thousands of dollars on beautiful, informative employment branding videos that just sit on a YouTube channel begging to be discovered. Why not feature them across our network of over 150 job sites to proactively compelled top talent to join your team? Help candidates see themselves in your role by emailing joinus@jobadx.com. That's joinus@J-O-B-A-D-X.com. Attract, engage, employ with Job AdX.
Chad: It's show time.
Joel: Well, I'm curious if you have an opinion on the transparency and where the money's going.
Chad: I don't think Indeed has anything to actually win and / or prove through transparency. They're the big dog when it comes to traffic. They're going to do what they want to do, how they want to do it, when they want to do it, and they don't give a fuck what anybody else thinks. So, I wish and hope that we find out how to make actually a network that that is more targeted and it makes sense, but I don't have the confidence, at least on the Indeed side of the house that that's going to happen.
Chad: Now, I think on the StepStone side, we have an entirely different conversation where they do, they need to be transparent. I think there's a yin and yang to this. They can be incredibly transparent, win the public support, love all that other happy or shit. But the question is when does Indeed pull out of Appcast, and they're like, "No, you're not pushing shit our way through Appcast. We're only going through ClipCast? When's that happen, and how does that actually damage that footprint and that infrastructure that's built in the US and the UK?
Rob Prince: Well, I think one of the important parts of this conversation is that it'd be very easy in this situation to conflate business decisions, business strategy with transparency. For platforms those to work, I mean, and what we did, and we do loads of programmatic stuff in line one of that agenda is to be completely transparent and open with client budget, so everyone knows exactly where everything's going because that's the only way that we could operate.
Rob Prince: That is different to the second part of that, which is what do Indeed do now knowing that Appcast is in one camp and they have ClickIQ in another. But they're different things. Being transparent with customers is just a vital component of what they do. If they transparently step out of that relationship with the other team, then fine, but they shouldn't be conflated, because that would be letting them off the hook, I think, just allowing them to not be transparent because it's strategically sensible for them to do so. That's bullshit.
Joel: I think it's incredibly naïve to think that more money won't be flowing into Indeed and Glassdoor. And that's all I've got to say about that.
Chad: So, thanks Jamie, Leonard and Bobby and especially Lois, because I think she does all the work. No, wait. Francesca, I think, does all the work, right?
Chad: So RecFest was one of ... we've never been to-
Joel: If we had a bomb sound effect, this would be where we would play it.
Chad: And I will put it in there some, maybe, I don't know, but we've been to how many, just about every conference that's out there in this industry, this was not a conference.
Joel: By the end of the year we will have launched up pretty much every ...
Chad: This is not a conference. This is a fucking festival. I mean it was a festival, circus slash ... I mean, it was amazing because from my standpoint, I saw recruiters, recruiting teams, talent acquisition let down their guard, become more transparent, more authentic, and actually not just share, but engage in the community more than I have at any other conference.
Joel: Yeah. Particularly with the English who are historically a very reserved people, they had no issue with letting go some sort of truth serum must've been in the air.
Chad: Yeah. It was called a bar opening at noon.
Joel: It might've been the pub that was onsite at every single stage. They got them talking. But yes, it was fantastic. They held nothing close to the vest. People were very open. And I think the speakers as well, it carried over to being very open and honest, feeding off the crowd and being real in terms of opinion and context.
Chad: That list of speakers I've seen, not just because we are on it, I mean come on, but the best list of speakers-
Joel: It might have had something to do with it.
Chad: ... it was ridiculous. It was really, it was awesome.
Joel: Yeah. And Jamie's a genius by having us be the closing speakers, by the way.
Chad: Because he knew we would blow shit up.
Joel: The smartest man in European recruiting.
Chad: I think your favorite, Rob, your favorite presentation was Torin Ellis.
Rob Prince: Oh yeah, 100%. Yeah. It's been a long time since I've seen somebody control a room like that. And I think often the problem with talks about diversity as they're boring, is often what happens. It sounds like people just telling-
Joel: Did you say boring?
Rob Prince: Boring.
Joel: Okay.
Julie Sowash: Yeah. Joel knows that.
Rob Prince: Right? It's getting told that you have loads more work to do and that everything's in a pretty bad state and it's your fault, which is all true ...
Joel: You can't see Rob, but he's a white male in his late 20s. Would that be correct? I just want to make some context around this before we get to the female on the other side of the table.
Julie Sowash: No, but it's good that Rob recognizes that it's all his fault. So yes, go ahead, Rob.
Rob Prince: Importantly, it's not that the stuff isn't important. The delivery of the stuff tends to be dry in an HR context. And you're looking at a big top 10 full of what, three, 400 people, all of whom were leaning forward on the edge of their seat, just soaking up every single word.
Joel: And it wasn't just fear that Torin would be calling them out during his speech, which I love.
Julie Sowash: That was awesome.
Chad: On the other side, I mean, Julie obviously not only knows Torin well because she's the-
Joel: To say she has a unique perspective on this would be an understatement.
Chad: She's on a podcast, Crazy and the King with Torin Ellis. But I actually turned and looked over to her many times and it was almost she was at church.
Julie Sowash: You're never not in church with Torin. That's the only way it goes.
Chad: So, talk about that. Talk about what that means to your community overall.
Joel: Was this same old, same old to you or was this Torin in his element?
Julie Sowash: This was definitely Torin in his element. I've seen him perfecting this presentation over the last few months, and it just gets stronger every time. And I think that in particular, this was very meaningful because Mama Ellis was there. So she was there and she got to see him present.
Joel: That's his mother, by the way.
Julie Sowash: Well, yeah. Mama Ellis. That's how it works.
Joel: I thought you said Obama Ellis.
Julie Sowash: Jesus Christ. Really? Mama Ellis. Thank God for editing.
Joel: Carry on. Mind the gap.
Julie Sowash: And I was interested to see honestly how his messaging would transfer over to a European audience, and if there would be that same engagement. And it was pretty powerful in the room. Everyone really, like Rob said, was on the edge of their seat-
Joel: He had a few standing ovations. A few people stood up.
Julie Sowash: No, I mean, it was pretty bad ass. And I think the difference between what Torin does and what a lot of us have done from a D&I perspective is a validation thing. Torin is a king. He knows his place and he knows he doesn't need to be quiet. And we spend a lot of time buying our seat at the table. "Here's the day to get my seat at the table." "Here's this to show that I have value." Torin already knows that he has value and he already knows that D&I has value and he's not apologetic about it. He's bold about it. And I think that's where we really need to go as a D&I conversation because we need to get people like you guys to be on board with what we're doing.
Chad: White dudes.
Julie Sowash: Yes. White dudes.
Joel: And for our audience, D&I is ...
Julie Sowash: Diversity and inclusion.
Joel: Thank you.
Julie Sowash: And that's the big thing, is that he's just not scared to just call it as it is. And that's the difference. And that's why he draws people in. It's not about the numbers or anything else. And he has backup. There's not fluff there, but that he really knows that he needs to pull us all into a movement and not a data conversation.
Joel: Does Torin think that he's making a real difference, or does he feel he's fighting just such an uphill battle that it's going so slowly that it's disheartening?
Julie Sowash: I had this conversation today myself, and there are 10 a lifetime's worth of work to do. And even even 55 years after the Civil Rights Act, we have so much progress to make, but I think it feels like a little bit less of an uphill battle right now, because we're starting to see cracks, or we're starting to move forward. And so a few podcasts ago, we talked about just diversity fatigue. Sometimes, as a person who fights this battle every day, it's exhausting and you're pissed and you just want to give up because people keep fucking it up.
Chad: There's a lot of that.
Julie Sowash: Yeah. And when that happens, I call Torin and I say, "Dude, I'm fucking exhausted today. How do I make this better?" And he was like, "You just got to keep fighting." And so I really do feel like he knows he's making a difference, and when he can inspire the rest of us to keep going, that's where his real impact is. He alone, I alone can't change it. But when we have partnerships that start to have that conversation, we start to move the needle.
Joel: So you do feel like headway is being made, albeit maybe slower than you'd like?
Julie Sowash: Sometimes it's-
Joel: Just from an outsider's perspective, the examples that he gives, the Papa John's founder, the UPS driver, these are within the last few years, if not months. These are new stories. This isn't 1967 history lessons.
Chad: Nooses in a fucking GM.
Joel: Totally. And we've talked about that on the show. If I'm a champion
of diversity, every story I see like that, I'm deflated. How do you keep going?
Chad: What is the message to everybody out there who's really not directly impacted with this? What do you tell them? Especially from a disability standpoint, I
don't have a disability? Why does this help me?
Julie Sowash: So, your question first, right?
Joel: My question first.
Julie Sowash: Three steps forward, two steps back. Today is a scary time for us. As a person with a disability, as a woman, as a mother with women that are coming up in the world, as a mother with a young gay son, it is a scary time. And that makes the battle that much more
worth fighting, because we can see, I think a lot of us got so ...
Joel: Complacent?
Julie Sowash: Complacent, appeased when Obama got elected. We were like, "Hey, look, we did it."
Chad: "We made it."
Julie Sowash: "We've made it. Things are going to be better. We got gay marriage, things are moving in the right direction." And through this and Brexit and all the things that are happening in Italy and all over the EU, we can see how fragile that balances in the world of equality. And so we have to ramp up the fight.
Julie Sowash: Yeah, it's hard, but it's all fucking engines are go right now, because if not, we're going to lose. And if we don't get on board, it's fucking over for a long time. You know this, I'm looking at exit strategies for my kids and my husband and all of these things that we need to maybe do. That's hard. But then ...
Joel: Meaning exit the country.
Julie Sowash: Fuck, yeah.
Joel: Okay.
Julie Sowash: Yeah. Exit strategy.
Joel: That's a whole different Brexit. Isn't it, Rob?
Julie Sowash: How do I get these kids out of here if I have to get them outta here?
Joel: That's a Checksit. Oh wait.
Julie Sowash: A Chexit?
Joel: That's a Chad exit. I don't know.
Julie Sowash: No. It's a Cho- no way. I'm not going to say that.
Joel: I don't want to say Sexist, like a Sowash exit, because that's [crosstalk 00:25:03].
Chad: Do you like that?
Julie Sowash: No. No, no.
Joel: Anyway. Keep going. His question next.
Julie Sowash: Yes. So your question, what do you say ...
Joel: It's commercial time.
Canvas: Canvas is the world's first intelligent, text-based interviewing platform, empowering recruiters to engage, screen and coordinate logistics via text and so much more. We keep the human, that's you, at the center, while Canvasbot is at your side, adding automation to your workflow.
Canvas: Canvas leverages the latest in machine learning technology and has powerful integrations that help you make the most of every minute of your day. Easily amplify your employment brand with your newest culture video, or add some personality to the mix by firing off a bitmoji. We make compliance easy and are laser focused on recruiter success.
Canvas: Request a demo gocanvas.io, and in 20 minutes, we'll show you how to text at the speed of talent. That's gocanvas.io. Get ready to text at the speed of talent.
Chad: It's show time.
Julie Sowash: Two things, and you've been, you Chad, have been really good about this, is that-
Chad: Not you, Joel.
Julie Sowash: You did good yesterday, Joel.
Joel: Three steps forward, two steps back, right?
Julie Sowash: You did good three times yesterday. Three times. Yes. I recounted them to Chad last night. I did.
Joel: He'll slide back. Don't worry about it.
Julie Sowash: We're really on the fucking right track, finally. The biggest lesson that I've learned in the last 12 months is when to shut the fuck up. When should I as a white person stop talking and start listening more? And a lot of times I think that white people want to talk because we feel like talking is validating the point. I'm saying I stand by you with all of this information that I'm giving and all of this stuff that I'm doing, and I'm so busy validating who I am, I stopped listening to you. And so as white people, we need to listen better, we need to listen more, and we need to listen with an open mind. And sometimes that's going to be super fucking painful, because we have to accept our place in the world and our privilege, and we have to accept who we are and know that we're not responsible for the current situation, but we can't continue to be complicit in it. And that's the biggest thing, is you can't continue to take your place in the world without saying this isn't okay.
Julie Sowash: And until white men stand up, and I mean, it is really, it's mostly white men and a lot of white women who have thought they're doing the right thing and really have been total bullshit about it. I mean, it's a facade, until we started to get super, super, super fucking angry and realize what we're going to lose, that's the thing.
Joel: You can do that. Super angry?
Julie Sowash: Oh, I'm super fucking angry. Super fucking angry.
Joel: Rob, I'm curious as a Brit, do you listen to this and think, "Oh, that's some American bullshit?" Are you picking up what she's dropping?
Rob Prince: Something I half realized yesterday, and it's just been crystallized listening to you talk now, is that I think, often the conversation around diversity gets watered down as a product of people being so desperate for people to do something that they don't want to put them off by asking for too much. So, it gets watered down to the point of absolute beige and it's just shit. It's just, "Oh, please do something, please update your cover photo so it looks a bit more inclusive." There are a couple of good shouts out yesterday at RecFest, don't use stock photos, you dicks, which was great.
Julie Sowash: That was awesome.
Rob Prince: That was nice. That was nice to see. But what I've realized is what Torin did so well and what you do so well is being unafraid to actually ask for what is required. Not watering it down to the point where it becomes meaningless, just because that'll mean you take a half a step forward. It's like no, we need fucking three steps and then another three. So I'm going to ask you for the three. And Torin did that really well. He insisted, if you're going to come up and speak to me later today, and if I see you around and you see, I saw you on stage, whatever, I'm going to ask, "What are you going to do? Are you going to stand up and actually do this stuff?"
Rob Prince: And that is such an important part of this. Watering it down isn't going to get you anywhere.
Joel: I did love, on the stock photographs, Torin said, "If you do use stock photographs of someone in a wheelchair or someone of color, the message should be: We need more of you. And I love that. That was super awesome.
Chad: We don't have these. We need these, right?
Joel: Yes, exactly. We want to see you at our company.
Chad: How hard is that?
Julie Sowash: Jesus, you know how fucking hard that is, are you kidding me?
Joel: She's climbing that mountain, dude.
Chad: Somebody with a master's degree in a wheelchair can't get a fucking job, entry level job, right?
Joel: In today's economy, by the way.
Julie Sowash: Well, and can you imagine anyone in talent acquisition or in marketing or an HR saying, "Yeah, put it on our website that it's okay that we need you people, we need you guys to come." Can you fucking imagine anyone getting approval to say that? There's no ability to be transparent in the brand. It's all this aspirational bullshit that James Ellis talks about.
Chad: It's risk averse bullshit.
Julie Sowash: It is risk averse bullshit. And it's right, because we should be saying "This is what we need, this is what we're lacking." There are some companies that really are a little bit better about that, sorry, a lot better about that, but for the most part there is literally just no clearance on the risk to the brand to say this is what we need. It's so scared and it's so fearful all the time.
Rob Prince: And there's a huge dishonesty to it. If you're not prepared to say, "We need more of x, y and z, because by saying that you're acknowledging that you don't have enough of it in the first place.
Joel: That's z for our American audience.
Rob Prince: Thanks, Joel. I'll go with a, b and c. So if you're prepared to say we don't have enough of a, b and c, you've got to be quite honest as an employer brand to do that. And I'm sure part of what's happening at the moment is people would much rather just shy away from the issue and just hope that people assume they're a really diverse employer rather than be able to put their head above the parapet and say, "Right, actually what we need is more diversity. We're not diverse enough."
Rob Prince: So when we're saying, whatever you do, don't start uploading pictures of people in wheelchairs if there aren't any just approved that you're cool with it.
Julie Sowash: That we like people in a wheelchair.
Rob Prince: It's like, oh no, we're cool with that. Of course you are. Yeah. Yeah. Yeah, yeah. By all means apply.
Julie Sowash: So Facebook actually came out with some stats last week, and they released this on purpose and with pride their diversity numbers. They were 3% black and two.5% Hispanic or Latin X. And I'm just making those numbers up. They're like, "Yay, look at us. We're super diverse." No, you're fucking not. Come out and say, "Hey, this is the benchmark and we're not winning at the benchmark, not even certain utilization."
Chad: Say, "We need to do better."
Julie Sowash: Yeah.
Chad: That's it. Say it. I mean, literally. Own it.
Julie Sowash: Yeah. But don't try to sell us a line of bullshit.
Chad: Own it.
Rob Prince: On stats, there was an interesting bit in a presentation yesterday when, Peter at Schneider Electric who was talking about equality in hiring, and their target is 50:50 male:female hiring. And he says and he puts up the graph and it's right down the middle, 50:50, so, "Yeah, we did it." No. Let me show you the version of that where I actually re-include that typically an employer wouldn't show you. I'll put back in all the hard to fill roles. I'll put back in all the roles that make this number look really bad. So, yeah. And it's 37%, which is still good. I might be a couple of percent out, but it's around 37%. And that's okay, because I'm owning it, and we're trying to do better rather than just saying, "Yeah, problem solved. 50:50. See you later."
Chad: Don't hide from me, for God's sake.
Joel: Talking about Facebook, do you think Facebook uses Sheryl Sandberg as a crutch for the rest of their diverse ... you're nodding your head, yeah.
Julie Sowash: Yeah.
Joel: Talk about that.
Chad: Are you not leaning in right now?
Julie Sowash: I am not fucking leaning in. I'm sorry, but that bitch took me for [crosstalk 00:33:20] but she took me for a ride. Her values and her actions are completely separate.
Joel: Tell me about that, because I don't know what you're referring to.
Julie Sowash: Well, she has been actually one of the biggest-
Chad: Hey, chief?
Julie Sowash: I need more beer. She's been one of the biggest veils, the transparency veil and one of the biggest secret keepers in Facebook, whether it's coming to how they're using your data or what their employment numbers look like [crosstalk 00:33:55] or how they're tracking diversity. Every single time, honest to God. She's fucking waste smarter than Mark Zuckerberg, but that's also much more devious, because she knows what shouldn't come out and she is ready to fucking hide it. And she is not about transparency at all. At all. Facebook would be a much better company without Sheryl Sandberg in the seat.
Joel: Yes. Did we get that on ... shots fired.
Chad: You want to check the levels again. Yeah. Now I got that shit.
Joel: That's [crosstalk 00:34:30]. We need that bomb soundbite again.
Chad: We're going to come down off this high and we're going to close out.
Joel: We have one shout out that we really need to do and that's the Talent Nexus team.
Chad: That's what I wanted to do.
Joel: Oh, that's what you're doing? Well, go with it. Go with it.
Chad: Talent Nexus came to us and they said, "We want to do videos of you, Chad and Cheese, and we're like, I don't know, two white dudes with a podcast, but okay, we'll do that. Dude, it was awesome. Not to mention giving away a year of free beer and / or coffee.
Joel: Mad, mad kudos, mate, for that one.
Chad: Talent Nexus is definitely more than a friend at this point.
Rob Prince: You've been very welcoming, and thanks for having us involved. To be honest, the worst bit about the whole thing has been putting up with two days of trash talk about beer, food, accents ... it's zed, by the way.
Joel: It's hard to swallow how much better America is than England, right?
Julie Sowash: Oh, for fuck's sake.
Joel: So, what I want to know is obviously when you do this as a company, you're expecting some return on investment, you're expecting something. What did you internally say, "Let's do this because it helps in these ways?"
Rob Prince: With you guys is purely for fun.
Joel: With you guys, it was purely an excuse to drink some beer.
Rob Prince: Ah, 100%, it was two solid days out of the office, drinking beer and having a great time.
Chad: Here we go.
Joel: Do we want to talk about HireVue?
Chad: We should.
Joel: We should.
Chad: Yeah.
Joel: So the news, I got it sparsely shared with me, but HireVue, which I would say is the, I don't know, the market leader in video interviewing, they have been for a long time ...
Chad: Been around for a while, man.
Joel: For a while. So, they've gotten quite a bit of investment money. My guess is there was no IPO in their future. There was no recruit backs up the Brink's truck or Microsoft or someone to buy it. So the word is that they are actively selling the company. What does this mean for video, and maybe this is a good one for you, Rob, as a employment brand person or that side of it, what does this mean for video and employment, employment interviewing or video interviewing, et cetera? Is it a trend that's going down? Is this a little hiccup and just something else that's going to happen? I guess I have some questions around it because you see a lot of video companies, VideoMyJob, for example, Vervoe, Video Interviewing and whatnot, just opinions overall on where video is going in light of this potential sale of HireVue.
Rob Prince: I think, in a similar way to the programmatic sales recently, I think it's a pretty natural progression. There's an inevitability to video becoming more mainstream in recruiting.
Joel: So why sell HireVue? I mean, video is growing, right? I mean every everything I see is, video is eating the internet, it's eating mobile traffic, it's all video. Why now sell the market leader in video interviewing?
Chad: But wait a minute. Didn't Indeed by an interviewing platform like interview.com or some shit like that?
Joel: Sorry. We're working out some billing issues here with the bar tab.
Chad: Yeah. So here in the UK for some reason we can't get two beers poured together, for some reason.
Joel: We have some real pouring issues with the British bartenders.
Chad: That's okay. We're going to fix this up. Julie is gone [crosstalk 00:37:51]-
Joel: Although Julie's an expert at turning a beer into a cocktail.
Rob Prince: I've absolutely no doubt she's coming back with exactly what she wanted.
Chad: She's the only one who's going to get exactly what she wants.
Joel: Give me Guinness with a cider and some Tabasco sauce and throw some whiskey in there, yeah, it may be user error.
Chad: So, the whole leader in interviewing, I mean just interviewing period, right? But then Indeed bought an interviewing platform. There was no signal for anybody else to buy HireVue, what the hell's going to happen to these guys?
Joel: I don't remember Indeed buying a video interviewing platform.
Chad: No, just an interviewing, interview.com.
Joel: But that wasn't video.
Chad: No. That's why I was saying that they actually bought an interviewing-
Joel: Well, the question's about video.
Chad: I know. But if video is so important, then why did Indeed, why-
Joel: Well, my question is, is it?
Chad: That was my ... yes. Okay.
Rob Prince: Yes, it's definitely important. Without being behind the scenes, it's very difficult to make sense of ... Some sales and buys, they don't seem to make a huge amount of sense from the outside. But my guess would be they see a huge amount of growth potential but don't feel geared up to do that without some more support, and I would guess that the amount that they've been offered is enough to make that feel the right timing.
Joel: When you say timing, it's interesting, because they're feeling a little bit of legislative crunch, particularly in the US with Illinois recently essentially saying, "Look, if you're using artificial intelligence in your interviewing process, you need to let the interviewee know that that's happening," and if HireVue flag in the in the ground was, "We're doing AI with video interviewing," then that's a huge oh shit. If the government comes in and fucks all of our shit up, we better sell now knowing that that's probably the future of video interviewing.
Rob Prince: Yeah. And make no mistake, there is a huge hurdle coming up for the whole interview, which is these ... two conversations are happening in parallel at the moment. One is about the growth of video and that kind of engaging content, new ways of doing these things, whether it's interviews, screening, whatever. And the other one is about diversity and inclusion. And actually those two, in many respects, are in direct competition with each other. There's no such thing as anonymizing CVs on the one hand and making sure that people are taken purely on merit. And then on the other hand it's insisting that all of their interviews are video based and immediately exactly knows what gender they are, where they're from and whether they speak with an accent, whatever that stuff is. Those two things aren't compatible in the way they're currently portrayed.
Rob Prince: So you've got this now and as you said, exactly the same thing is happening with AI, this realization that actually there's more work to do here than just say, "Oh, both these things are great, let's do both." No. Make them work together, otherwise one or the other will die. It'll have to.
Chad: So HireVue is taking over $90 million according to Crunchbase.
Joel: I believe it.
Chad: Been around for a while.
Joel: Been around a long time.
Chad: This is not a bootstrap gig.
Rob Prince: Well, that's why then.
Chad: Yeah. Yeah. There's going to be a nice size payday that they're asking for by anyone ...
Joel: Assuming they get it.
Chad: Well, that's what I'm saying. Apparently they haven't gotten [crosstalk 00:41:08]-
Joel: And two times they're looking for $1 billion.
Chad: Yeah, that's what I'm saying.
Joel: They ain't getting that.
Chad: Well, especially again with the new regulations. That signals anything to anybody that all of the science that you've put behind facial recognition is for fucking shit right now, because you can't use it moving forward.
Joel: Look, every new state that follows Illinois potentially devalues HireVue exponentially. And instead of just waiting out the clock, hoping for the best, let's put it up for sale now and hope some sucker buys it up.
Rob Prince: Oh, yeah. Exponentially, but temporarily. It actually might be a great opportunity to buy into something which is temporarily damaged by that kind of ruling. That won't last. It can't last. What normally happens is technology moves quicker than legislation can. And then you often get these moments where there's that juddering halt, where the legislation's like, "Oh, shit, actually we missed something. You can't do it that anymore." It will get updated in the future, whether that's in six months or six years. There's no way that AI gets just below now of recruitment because lawyers can't work out how to make that work.
Joel: Clearly aren't very familiar with the US legal and / or legislative
system. Believe me, if the government can fuck it up, they will.
Chad: They'll fid ways. As a matter of fact, I think it was one of our listeners that actually said a third grader could have written the regulation much better in Illinois than
these fuckers.
Joel: And that's giving our public school system way more credit than it's due. Julie, I'm going to pull you in here real quickly.
Julie Sowash: Okay.
Joel: Video interviewing, what it means to diversity and inclusion. I would assume once you see someone that's a hurdle for D&I.
Julie Sowash: That's right.
Joel: Yeah. So HireVue video interviewing tool, up for sale. We see Illinois saying, "Hey, if you're using AI ..." it's not a diversity issue in Illinois, it's an AI issue. Just any opinion on video interviewing and what it means to inclusion, pro, con ...
Julie Sowash: So you're interviewing, right? The premise or the thought about an interview is you're going to see the person, so you have a phone screen and then you have a video interview, potentially.
Chad: Unless you're using Tengai.
Julie Sowash: Yeah. But Tengai has things where, and HireVue, really, the big issue I have with HireVue is when they're taking all of these data points from my face that are telling me if I'm lying, if I'm engaged, if I'm happy, if I'm all these things, if you're a person-
Joel: Which could be wrong.
Julie Sowash: They could be absolutely wrong, because let's say I just happen to be super anxious.
Joel: All you really need to do is take some botox to totally fool the algorithm.
Julie Sowash: Oh, well I need botox anyway. However, I happen to be super anxious, so I'm making scared faces the whole time, interviews are really hard for me. Or let's say I have Asperger's or autism and I have a flat affect, or I'm super literal and I don't know how to engage in these questions, those are some of the biggest barriers to employment. And when you're reading my facial expressions, my biometrics, I don't know what the right word is, that's a barrier to employment. And so to try to say, oh yeah, this AI or this whatever bullshit is that we're using now, technology is going to fix any bias, it's not true. And that's the biggest thing with diversity is that, I talked to someone from Monster a few months ago, I've talked to so many people, they're like, "Oh yeah, we'll write an algorithm and we'll fix that bullshit."
Julie Sowash: No you won't. You will make it worse. And if you think that you can fix what's wrong with diversity with an algorithm, you're a fucking idiot. It's not true. Sorry. It's not true. There has to be an element of technology and there has to be an element of humanity in the way that we attract and hire diverse people. And if we think that we can just fix it through technology, we're fooling ourselves.
Joel: Do you think the boys at Vervoe are a little nervous?
Chad: I don't think they are. I think they're happy at this point because they're not doing any of that stuff?
Joel: Party on, dude.
Rob Prince: Hit it.
Chad: Hit it. I think, at that point, we out.
Joel: We out.
Julie Sowash: We out.
Rob Prince: We out.
Tristen: Hi. I'm Tristen. Thanks for listening to my stepdad, the Chad and his goofy buddy Cheese. You've been listening to the Chad and Cheese podcast. Make sure you subscribe on iTunes, Google play or wherever you get your podcasts so you don't miss out on all the knowledge dropping that's happening up in here. They made me say that.
Tristen: The most important part is to check out our sponsors, because I need new tracks bikes, you know, the expensive, shiny gold pair that are extra because ... well, I'm extra.
Tristen: For more, visit chadcheese.com.
Comments